Frequently Asked Questions
About Mosaique
What Is Mosaique?
Mosaique is an advanced skincare recommendation platform that matches users with appropriate skincare products based on their biodata, environmental factors, and lifestyle. Our sophisticated algorithm analyzes your unique profile to suggest products with the highest compatibility, so you can craft a skincare routine personalized for you.
Who Is Mosaique For?
Mosaique is for anyone who wants to know more about the products they put on their body. Whether you're researching your first product or looking to upgrade your routine, we're here to provide deep insights so you can make informed decisions. Our tools can be used by anyone who wants to better understand their skin and how their routine affects it.
How Does Mosaique Work?
Mosaique uses a sophisticated algorithm that analyzes your skin profile, lifestyle information, and environmental data. This information is then cross-referenced with our extensive product database to determine compatibility scores for skincare products. The higher the score, the better suited the product is for your specific skincare needs.
Is Mosaique Free To Use?
It is free to create an account on Mosaique. For a limited time, you will get lifetime access to all premium features available on the site.
Routine Creator
What Is The Routine Creator?
The Routine Creator is a tool that helps you build a personalized skincare routine based on your skin type, concerns, and goals. This routine can be saved and logged to track how it works with your skin.
How Do I Use The Routine Creator?
To use the Routine Creator, simply input your skin type, concerns, and goals. You can create different routines for each season. As your routine changes over time and with seasonal change, you will be able to better understand what products are most compatible with your skin profile.
Can I Only Add Skincare Products Into My Routines?
Currently, the Routine Creator focuses on skincare products. However, we're constantly expanding our database and may include other beauty and wellness products in the future.
Can I Add Products That Are Not Includedon Your Website?
Yes, you can add a product that is not listed on our website by creating a custom product to enter.
Skin Diary
What Is The Skin Diary?
The Skin Diary is a feature that allows you to track your skin's progress over time. You can log your daily skincare routine, note any changes in your skin, and upload photos to visually track your skin's journey.
How Do I Use The Skin Diary?
To use the Skin Diary, simply log in to your account and navigate to the Skin Diary section. Here, you can input your daily routine, make notes about your skin's condition, and upload photos.
Do I Need To Log Every Product I Use?
While it's beneficial to log all products for the most accurate tracking, it's not mandatory. You can log as much or as little as you like. However, the more information you provide, the better insights you'll get about your skin's progress and product effectiveness.
What Happens To The Photos That I Upload?
Any photos you upload to your Skin Diary are kept private and secure. They are only visible to you and are used solely for your personal tracking purposes. We do not share, sell, or use these photos for any other purpose.
Product Database
How Extensive Is Your Product Database?
We currently have 2000 products in our database and are continuously adding more products. The available brands and products may vary depending on your country.
How Can I Add A Missing Product?
While we've worked hard to include as many products as possible, we rely on our community to help us find any we've missed. You can add a missing product through the Routine Creator using the “Add It Manually” form. We will update your product submissions as soon as possible.
How Can I Add A Missing Brand?
We're always excited to discover and add new brands! If you've found one we don't have yet, you can submit it through our Submit a Brand tab on our Contact Us page. We'd love to add it to our site!
I've Spotted An Error With A Product's Data!
If you've found an error, please let us know at hello@mosaique.skin, and we'll fix it right away. Thanks for helping us maintain the quality of our database!
How Do You Determine What A Product Is Good And Bad For?
Our team reviews peer-reviewed studies to grade the ingredients that our algorithms use to assign attributes. When adding new products to our database, our algorithms scan its ingredients to determine all of its attributes based on these ingredients. We then cross-reference this with data from your profile, which includes information about your skincare habits, lifestyle information, and environment. This results in a compatibility score that shows how well suited a product is for your personal skincare needs.
How Often Is The Product Database Updated?
Our product database is regularly updated with information provided by the brands themselves. We use affiliate links that the brands provide to ensure the most up-to-date product information and availability.
Ingredient Dictionary
What Is The Ingredient Dictionary?
The Ingredient Dictionary is a comprehensive resource that provides information about thousands of skincare ingredients. It helps you understand what's in your products and how they might affect your skin.
What Do I Do If I Can't Find An Ingredient?
Our Ingredient Dictionary contains tens of thousands of skincare ingredients, but we might not have every single one. If you notice we're missing an ingredient, please reach out to us at hello@mosaique.skin. Sometimes, ingredients might be listed under different names. Our team works hard to identify these variations (like Aqua and Water being the same), but we might miss a few. Let us know if you find any discrepancies, and we'll get back to you as soon as possible!
How Do You Ensure The Accuracy Of Ingredient Information?
We use a reputable ingredient database that follows the International Nomenclature of Cosmetic Ingredients (INCI) standards. This ensures that our ingredient information is accurate and up-to-date.
Privacy and Data
Do You Sell My Data?
No, we take your privacy seriously. We do not share, sell, or rent your data to any third-party companies or advertisers. Any data we collect is used to improve our services and provide a better user experience.
How Do You Use My Personal Information?
The information you provide, such as your skin type, concerns, and environment, is used solely to generate personalized product recommendations and insights. Your data is kept secure and is only used to improve your experience on Mosaique.
Accessibility and Usage
Is Mosaique Available As A Mobile App?
Currently, Mosaique is a web-based platform that is mobile-friendly. You can access all features through your mobile browser for a seamless experience on the go.
Can Mosaique Replace Advice From A Dermatologist?
While Mosaique provides personalized skincare recommendations based on the data you provide, it's important to note that it doesn't replace professional medical advice. If you have a specific skin condition or medical concern, we recommend consulting with a dermatologist. Our platform is designed to complement, not replace, professional medical advice.
What If I Have Sensitive Skin Or A Specific Skin Condition?
Mosaique's algorithm takes into account the information you provide about your skin, including sensitivity and specific conditions. However, everyone's skin is unique, and what works for one person may not work for another. We always recommend patch testing new products, especially if you have sensitive skin or a specific condition. Remember, for medical skin conditions, it's best to seek advice from a dermatologist.
Product Recommendations
How Accurate Are Mosaique's Product Recommendations?
Mosaique's recommendations are based on a sophisticated algorithm that analyzes your skin profile, lifestyle factors, and environmental data. While we strive for the highest accuracy, individual results may vary. We encourage users to provide detailed and accurate information for the best possible recommendations.
Can I Trust The Product Ratings On Mosaique?
Our product ratings are based on a combination of user reviews and our algorithm's analysis of ingredient efficacy. We strive to maintain objectivity, but we always encourage users to read detailed reviews and ingredient lists before making a purchase decision.
How Often Should I Update My Skin Profile?
We recommend updating your skin profile every 3-6 months, or whenever you experience significant changes in your skin condition, lifestyle, or environment. This ensures that our recommendations remain tailored to your current needs.
Skincare Concerns
Skincare Concernshow Does Mosaique Handle Specific Skin Concerns Like Acne, Aging, Or Hyperpigmentation?
Mosaique takes into account your specific skin concerns when providing product recommendations. Our algorithm considers ingredients that are known to be effective for particular issues. However, for persistent or severe skin conditions, we always recommend consulting with a dermatologist.
Can Mosaique Help Me If I Have Combination Skin?
Yes, Mosaique is designed to handle complex skin types like combination skin. When you set up your profile, you can indicate different concerns for different areas of your face. Our recommendations will take this into account, potentially suggesting different products for different zones.
Product Usage
How Do I Know If A Product Is Causing A Reaction?
If you experience redness, itching, burning, or breakouts after using a new product, discontinue use immediately. It's always a good idea to patch test new products before applying them to your entire face. If symptoms persist, consult a dermatologist.
What's The Best Way To Introduce New Products Into My Routine?
We recommend introducing new products one at a time, with at least a week between each new addition. This allows you to identify which product might be causing any positive or negative reactions. Start with a patch test, then gradually increase usage as tolerated.
Sustainability and Ethics
Does Mosaique Consider The Environmental Impact Of Recommended Products?
While our primary focus is on product efficacy and skin compatibility, we are working on incorporating sustainability metrics into our recommendation algorithm. In the meantime, you can filter for brands that prioritize eco-friendly packaging or sustainable ingredients.
Does Mosaique Recommend Cruelty-free Or Vegan Products?
Yes, you can set preferences in your profile for cruelty-free and/or vegan products. Our system will prioritize these products in your recommendations if you choose these options.
Technical Aspects
What Should I Do If I Experience Technical Issues With The Website?
If you encounter any technical issues, please try clearing your browser cache and cookies, or try accessing Mosaique from a different browser. If the problem persists, please contact our support team at support@mosaique.skin.
Is My Data Secure On Mosaique?
We take data security very seriously. All personal information is encrypted and stored securely. We use industry-standard security protocols to protect your data from unauthorized access.
Account Management
Can I Delete My Account?
Yes, you can delete your account at any time. Go to your account settings and select the "Delete Account" option. Please note that this action is irreversible and will permanently remove all your data from our system.
How Can I Change My Email Address Or Password?
You can change your email address or password in your account settings. For security reasons, you'll need to verify your current password before making these changes.
Affiliate Program
How Does Mosaique's Affiliate Program Work?
When you make a purchase through our affiliate links, we may earn a small commission. This helps support the maintenance and improvement of our platform. This does not affect the price you pay for the product, nor does it influence our product recommendations.
Are Your Product Recommendations Influenced By Affiliate Partnerships?
No, our product recommendations are based solely on our algorithm's analysis of your skin profile and the product's ingredients. Our affiliate partnerships do not influence our recommendations in any way.
Future Developments
Do You Plan To Expand Your Services In The Future?
We're always looking for ways to improve and expand our services. While we can't disclose specific plans, we're constantly working on enhancing our algorithm, expanding our product database, and developing new features to help you achieve your skincare goals.
How Can I Provide Feedback Or Suggestions For Mosaique?
We love hearing from our users! You can send your feedback or suggestions to hello@mosaique.skin. Your input is valuable in helping us improve and develop new features.